Online chat refers to any kind of communication over the internet. People chat with friends, customers and business partners using computer or any mobile device. Because it uses mass media, the conversation is direct from one person to another or to individuals in distant and various locations. Messages are sent and received real-time. To use the chat service, a participant needs to sign up basic information that includes name, location, age, gender and description of self. After accomplishing other requirements like registering a username and password, the participant can now send messages to other users in a contact list provided by the website or the registered members. Messages come in the form of pure text, picture, audio, video or combination.
Since online chatting is one of the easiest ways to communicate to other people in far locations, chat assistance is being used in daily routines for personal and business communication purposes. Using mobile devices like cellular phones, business owners can chat with customers using applications like text MMS service (Multimedia Messaging Service). Business partners can also hold conferences using MMS service. Chat, which is conveniently available as MMS service, SMS (Short Message Service) service and other applications, has increasing users across the world. Yahoo Messenger, one of the most popular chat assistance applications has 248 million active users while Skype has 763 million users.
With new features of chat service, exchanging of family stories and reporting details is easier and more convenient. When stressed, some adults find relaxation by chatting with other people through the internet. When they do not know an answer to a question, the answer is just one SMS message away. With MMS assistance, texts with pictures of the sender can be sent to people during the chat. Chat using text MMS, SMS and WAP (Wireless Application Protocol) MMS are being used also.
For businesses, chat service increases sales in many ways. It fosters confidence in customers. Whether customers are about to purchase, have already purchased or just checking a product, they can use chat service to inquire about. Moreover, there is multi-tasking when a business use chat assistance. With just clicking, time and money of both the business and customers are saved. Business owners can meet a number of clients in one time through chat conferences utilizing MMS service, text SMS, WAP MMS and other applications.
Another use of chat service in business is in giving further information about an offer. All information about a product are not included on a website so interested customers can ask for other data while using MMS service like WAP MMS and text MMS, or SMS to chat with business representatives. Trust is also built when customers often interact with the business through chat service. In fact, car buyers use chat service to learn about products that they will buy. Moreover, businesses gather feedback from customers using chat assistance. Even a simple chat by SMS can be used to survey perceptions about a product.
Using chat service is advantageous to both personal life and the business. It saves both the time and money of the business and customers. For friends and family members, exchanging of stories is possible with just having a text MMS or WAP MMS. In business, chat service increase sales, provide customer support and reduce operational costs.